1. Are your products handmade?
Yes. Our products are handcrafted with care and attention to detail. Each piece is thoughtfully created to ensure quality, uniqueness, and lasting beauty.
2. What materials do you use?
We use selected quality materials such as stainless steel, gold-tone finishes, pearls, stones, and other durable components chosen for both beauty and longevity.
3. Will the jewelry tarnish over time?
Our jewelry is made with durable materials designed to resist tarnishing. With proper care, your pieces will maintain their shine and quality for a long time.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping times and costs may vary depending on your location. Please contact us for specific delivery details.
5. How long does shipping take?
Shipping times vary by destination. Orders are usually processed within a few business days, and delivery timelines depend on the shipping location and carrier.
6. Can I return or exchange an item?
Customer satisfaction is important to us. If you experience any issues with your order, please contact us, and we will be happy to assist you with returns or exchanges according to our policy.
7. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a dry place, avoiding direct contact with water, perfumes, and chemicals, and cleaning gently with a soft cloth.
8. Do you accept custom or special orders?
Select custom or special requests may be available. Please contact us directly to discuss your requirements, and we will do our best to accommodate them.
9. How can I place an order?
You can place an order directly through our website or contact us via email or phone for assistance with ordering.
10. How can I contact customer support?
Our customer support team is available 24/7. You can reach us by phone or email, and we’ll be happy to assist you.